SHIPPING & RETURNS

Please note that delays may occur in standard shipping due to the pandemic.

Your order will be shipped within the first week of order. A tracking number will be provided by email once your order is shipped. Purchases above 100 GBP qualify for free shipping.

We ship from Amsterdam, Netherlands to:

United Kingdom, Austria, Belgium, Bulgaria, Denmark, France, Netherlands, Germany, Italy, Luxembourg, Portugal, Spain, Sweden, Estonia, Hungary, Ireland, Latvia, Slovakia, Slovenia, Australia, Canada, Hong Kong SAR, United States, Taiwan, Czechia, Finland, Greece, Japan, Poland, Singapore, South Korea, Croatia, Iceland, Liechtenstein, Lithuania, Malta, Monaco, Montenegro, Romania, Serbia*

Expected arrival date for orders placed from Europe is approximately 3-5 days after shipment.

Expected arrival date for orders placed from the rest of the world is approximately 1-2 weeks after shipment.

Shipping price does not include any custom duty or tax which may be charged to you depending on the country in which you reside.

Jacquinii is not responsible for delays caused by shipping companies.

*If your country is not listed above, please contact us.

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RETURNS

If you are unhappy with your purchase, you can return it within 7 days of receiving your order. Please send an email to contact@jacquinii.com with details and photos regarding the condition of the item.

Sender is responsible for return shipping cost. Please use a tracked shipping service for returning the item and send us the tracking information via email.

Sale items are not eligible for refund or exchange.

All items that are returned for an exchange* or refund must be in the same condition with no trace of use. Returned items must be in their original packaging.

*We only replace items which are faulty or damaged. To exchange it for the same item, let us know in your email.