SHIPPING & RETURNS

Shipping 

Our pieces are handcrafted on order, and will be shipped within the first two weeks of order. A tracking number will be provided by email once your order is shipped.

We ship worldwide. International standard shipping is 8.5 GBP, and free for purchases over 100 GBP. Expected arrival date for international orders is approximately 2-3 weeks from the date of order.

For express shipping, please send an email to contact@jacquinii.com or use our contact page.

Shipping price does not include any custom duty or tax which may be charged to you depending on the country in which you reside.

Jacquinii is not responsible for delays caused by shipping companies.

Returns 

If you are unhappy with your purchase, you can return it within 10 days of receiving your order. Please send an email to contact@jacquinii.com with details and photos regarding the condition of the item.

Sender is responsible for return shipping cost. Please use a tracked shipping service for returning the item and send us the tracking information via email.

Sale items are not eligible for refund or exchange.

All items that are returned for an exchange* or refund must be in the same condition with no trace of use. Returned items must be in their original packaging. 

*We only replace items which are faulty or damaged. If you need to exchange it for the same item, let us know in your email.