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SHIPPING & RETURNS


COVID19 UPDATE: We offer standard shipping as before, but please note that the delivery can take longer than the usual 2-3 weeks.
Free standard shipping applies to orders over 100 GBP.
Shipping 

Our pieces are handcrafted on order in Istanbul, and will be shipped within the first week of order. A tracking number will be provided by email once your order is shipped.

We ship worldwide. International standard shipping is 8.5 GBP, and free for purchases above 100 GBP. Expected arrival date for international orders is approximately 2-3 weeks from the date of order.

We also offer DHL Express service to some countries, with following rates:

  • Zone 1 - U.K., U.S., Netherlands, France, Denmark, Belgium, Austria, Bulgaria - 15.5 GBP
  • Zone 2 - Canada, Australia, China, Japan, Norway, Portugal, Luxembourg, Czechia, Greece, Ukraine, Russia - 25 GBP
  • Zone 3 - Italy, Spain, Sweden, Switzerland, Finland, Poland, Georgia - 18 GBP  

DHL Express delivers in 3-5 business days after shipment. If your destination is not listed above, please send an email to contact@jacquinii.com and we can check the rate for you. 

Shipping price does not include any custom duty which may be charged to you depending on the country in which you reside.

Jacquinii is not responsible for delays caused by shipping companies.

Returns 

If you are unhappy with your purchase, you can return it within 10 days of receiving your order.  Please send an email to contact@jacquinii.com with details and photos regarding the condition of the item.

Sender is responsible for return shipping cost. We strongly recommend using a tracked shipping service for returning the item.

Sale items are not eligible for refund or exchange.

All items that are returned for an exchange* or refund must be in the same condition with no trace of use. Returned items must be in their original packaging. 

*We only replace items which are faulty or damaged. If you need to exchange it for the same item, let us know in your email.